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Collection Policy

The primary responsibilities for collection of instalments rest with the Relationship Officer and the Branch Manager. The place of collection is the venue of Center Meetings at each village on the designated days. All collections are completed during daytime and the Relationship Officer returns to the Branch with the collection amount. The fact that our collection process is well accepted reflects in the repayment rate of 99.64%. As a policy, no coercive action is to be resorted to and untimely visits to individual members’ homes are completely discouraged. The joint liability group model is strictly followed to protect its sanctity and ensure that the group discipline is never compromised.

During Center Meetings, apart from the routine exercise of collecting instalments, the Relationship Officers try and address and advise members on relevant social issues and practices. This in turn helps the Center Meetings become more lively and participative. Often, experience sharing and skill enhancement opportunities are deliberated.

Current Out Reach

 Key Operational Statistics as on 30th Nov 2018.
 Gross Loan Portfolio (Rs. Cr.) 318.06
BC Portfolio (From IDBI Bank)(Rs.Cr.) 16.29
No. of States 5
No. of districts 27
No. of Branches 108
No. of Active members 2,78,358
Loan Amount Disbursed during this period of 2018-19 351.07
Average O/S Loan (INR) 16,013
Regular Repayment Rate 99.69%
Number of Employees 645+

Rating & Grading

•   Jagaran has been assigned Grade M2 (second from top) in August 2018 by SMERA (a renowned agency).
•   It has received Grading “C2” for Code of Conduct Assessment in August 2018 conducted by SMERA.
•   CARE Ratings and ICRA have assigned a Rating ‘BBB-/Stable’ to Jagaran in May 2018.
•   Jagaran received Skoch Order-of-Merit award in September 2016.

Our Philosophy

Service Excellence: Provide unfailing service at the right place and at the right time.

Product Offering: Listen to the market and offer practical solutions.

Support and Guidance: Understand problems and assist members whenever required.

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