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Operational Outreach

2010:
• Jagaran started its operations by opening its first branch at Baranagar, Kolkata in November
2010 with an employee base of 5 members.

• Offered micro credits to active women borrowers for income generating purpose and operated in JLG model.


2011:
•    Became wholly owned subsidiary of GTFS Multi Services Limited in April, 2011.
•    50,000 Borrowers achieved till end of 2011.

2012:
•   Accomplished its first portfolio securitization transaction withRatnakar Bank Limited amounting  to
Rs.17Crore.

•   Achieved 1,00,000 landmark disbursement by end of 2012.
•   Appointed as an aggregator by PFRDA for distributing NPS-Lite(Swavalamban).

2013:
•   Reclassified as “NBFC-MFI” by Reserve Bank of India on 27.09.2013 with certificate of Registration.
•   Extends operation in the state of Bihar with opening of Kishanganj branch in August, 2013. 
•   Madhupur, the first branch in Jharkhand became operational in October, 2013.

2014:
• Received Capacity Building Support as a grant of Rs.40 lacs from SIDBI, mainly for Bihar under

PSIG Schemes , supported by DFID,UK.

• Social Performance Management (SPM) audit conducted by M2i Consulting for the first time and

achieved Grade of “S3” [Good SPM] as Social Rating in July, 2014.

• Code of Conduct Assessment (COCA) conducted by ACCESS- ASSIT for the first time and achieved Grading of “A’’ in March 2014.

• Achieved ‘mfR4’ MFI grade assigned by CRISIL Ratings. 

2015:
•    Loans product “Jaga Griha “introduced for house repairing / renovation. 
•    Spreads operation in the state of Odisha 
•    Achieved MFI 2 (3rd from top) grading by CARE Ratings in April 2015, up from ‘mfR4’.
•   Achieved BB+ or (Stable) BLR rating rated by CRISIL Ratings in August 2015, up from BB/Stable.
•    Jagaran is engaged with Vodafone to provide the M-Pesa service to our customers.

2016:

•   Achieved AA grading on COCA
•   Overall 85 branches Skoch Order-of-Merit award, September 2016
•   Loan Disbursed 210 Cr.In FY 2016
•   Staff strength 400+
•   Achieved Rs.150 Cr portfolio.

Current Out Reach

Key Operational Statistics as on 31st March 2017

Gross Loan Portfolio (Rs. Cr.)

148.06

BC Portfolio (From IDBI Bank)(Rs. Cr.)

22.02

No. of States

4

No. of districts

25

No. of Branches

88

No. of Active members

1,77,221

Average Loan Size disbursed During FY 16-17 (INR)

17,799

Average O/S Loan (INR)

9,064

Regular Repayment Rate

99.36%

Number of Employees

484

Rating & Grading

Jagaran has been awarded Grade S3 (Good) as Social Rating by M2I in 2016 (a renowned Social Rating agency).

It has received Grading “AA” in Code of Conduct Assessment (COCA) conducted by ACCESS-ASSIST in 2016

CARE Ratings assigned a grading ‘MFI 2’ in 2016 and Bank Loan rating “BBB-“ in2016 (Triple B Minus) to Jagaran.

CRISIL awarded a BLR rating of ‘BB+’(Stable) to Jagaran on January 2015.

Jagaran received Skoch Order-of-Merit award in September 2016.

Our Philosophy

Service Excellence: Provide unfailing service at the right place and at the right time.

Product Offering: Listen to the market and offer practical solutions.

Support and Guidance: Understand problems and assist members whenever required.


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